Shipping Policy

Thank you for shopping with Spine & Vine. This policy explains where we deliver, our delivery charges, and when you can expect your order.

Delivery area

We currently deliver to addresses within the United Kingdom only.

We don’t currently ship to the Republic of Ireland or other international destinations.

Delivery to Northern Ireland, the Scottish Highlands, islands, and other remote areas may take longer than the standard estimate.

Delivery charges

Our current delivery charges are:

• Standard delivery: £4.99
• Free Standard delivery on orders of £50 or more

The applicable delivery charge will be displayed at checkout before you complete your purchase.

The free-delivery threshold is based on the qualifying order value after discounts have been applied. Delivery charges don’t count towards the £50 threshold.

Processing and dispatch

Orders are normally prepared and dispatched within 3–5 working days after payment has been successfully received.

Working days are Monday to Friday, excluding UK bank holidays.

During launches, seasonal periods, promotions, or unusually busy periods, preparation may take longer. If there is a significant delay affecting your order, we will contact you using the details provided at checkout.

Estimated delivery time

After dispatch, Standard delivery normally takes approximately 2–4 working days.

This timeframe is an estimate rather than a guaranteed delivery date. Delays caused by postal services, severe weather, industrial action, or other circumstances outside our reasonable control can occasionally occur.

The total estimated time from placing an order to delivery is normally 5–9 working days.

Order confirmation and dispatch updates

You will receive an order confirmation at the email address supplied during checkout.

Where tracking information is available, it will be included in your dispatch confirmation. Some delivery services might not provide full end-to-end tracking.

Please check your junk or spam folder if you don’t receive an expected email.

Delivery addresses

You are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, contact contactspineandvineshop@gmail.com as soon as possible. We will try to update the address, but we can’t guarantee changes after an order has been prepared or dispatched.

We aren’t responsible for delays or failed delivery caused by an incomplete or incorrect address supplied by the customer.

Failed deliveries and returned parcels

If a delivery is attempted but can’t be completed, follow the instructions left by the delivery provider or shown in the tracking information.

If an order is returned to us because the address was incorrect, the parcel wasn’t collected, or delivery was repeatedly unsuccessful, we will contact you.

Additional postage may be required before the order can be sent again. If you choose a refund instead, we may deduct delivery and return costs where legally permitted. This doesn’t affect your rights where the failure was caused by us or the delivery provider.

Delayed or missing orders

If your order hasn’t arrived within the expected timeframe, please:

• Check the tracking information, if provided
• Check with other members of your household
• Check any safe place specified for delivery
• Contact the delivery provider, where appropriate

If you still can’t locate the parcel, email contactspineandvineshop@gmail.com with your order number. We will investigate with the delivery provider.

Please allow a reasonable period for carrier investigations. Your statutory rights aren’t affected.

Damaged parcels

If your order arrives damaged, email contactspineandvineshop@gmail.com as soon as possible.

Please include:

• Your order number
• A description of the damage
• Photographs of the outer packaging
• Photographs of the damaged products

Please keep the packaging while we investigate, as the delivery provider may require it as evidence.

Multiple parcels

We may occasionally send an order in more than one parcel. If this happens, parcels might arrive separately. You won’t be charged additional delivery fees unless this was agreed with you in advance.

Cancellations and returns

Information about cancelling an order, returning products, and requesting a refund is available in our Return and Refund Policy.

Contact

For questions about shipping or an existing delivery, contact:

contactspineandvineshop@gmail.com